Unit D2: Provide formal counselling

Establish and evaluate contact with clients

Performance Criteria

• The client's requirements are identified
• The client is enabled to determine the use of services available
• The client's initial concerns and issues are identified
• The client agrees the service to be provided
• The client agrees the boundaries of the professional relationship
• The client agrees the method and contract of working
• The setting for client contact is safe and appropriate
  

Process:
Self-referral, Referred by a member of a provider organisation

• Communication policy, systems and techniques
• Confidentiality policy and protocols
• Current affairs (national and local) and their impact locally
• Financial/time commitment constraints
• Inter-personal dynamics
• Local healthcare strategies and plans
• Local organisational structures, routines and networks
• Local policy and procedures for record keeping
• Policy and guidance of relevant Government Department/ Agency
• Policy and guidance of relevant Professional Bodies/ Organisations
• Principles and mechanisms of multi-disciplinary team working
• Principles of assessment
• Principles of establishing a contract in counselling.
• Professional and contractual responsibilities & obligations
• Self-awareness
• Theological and Philosophical approaches to contact with clients
  

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Provide counselling

Performance Criteria:

• The client is assisted to identify issues, concerns and anxieties
• The client is assisted to assess and agree/his/her current state of development
• Interaction is developed with the client
• The client is enabled to decide upon a course of action
• Interaction is brought to an end
• The client is assisted to monitor his/her review of progress
• The client is assisted to evaluate overall progress
• The setting for client contact is safe and appropriate
• Counselling sessions are reviewed
• Personal and professional boundaries are identified and respected
  

Time:
length, frequency

Style:
formal, informal

• Communication policy, systems and techniques
• Confidentiality policy and protocols
• Counselling skills
• Current affairs (national and local) and their impact locally
• Inter-personal dynamics
• Local healthcare strategies and plans
• Local organisational structures, routines and networks
• Local policy and procedures for record keeping
• Particular counselling skills
• Philosophies and styles of counselling
• Policy and guidance of relevant Government Department/ Agency
• Policy and guidance of relevant Professional Bodies/ Organisations
• Principles of assessment
• Professional and contractual responsibilities & obligations
• Self awareness and the requirements of support
• Self-awareness
• Team working/referral
• Theological and Philosophical approaches to counselling
• Theories of psychological development

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Evaluate counselling within supervision

Performance Criteria:

• Process boundaries are monitored
• Practice is evaluated
• Mutual overview of the counselling relationship is evaluated
• Counsellor's internal world and that of the client are differentiated
• Theoretical orientation and its implication for the counselling process are identified
• Continuing self support and supervision is ensured
• Personal and professional boundaries are safeguarded
  

Process:
An accredited trained supervisor

Clients:
Staff members, Other clients

• Current affairs (national and local) and their impact locally
• Inter-personal dynamics
• Local healthcare strategies and plans
• Local organisational structures, routines and networks
• Particular counselling skills
• Philosophies and styles of counselling
• Policy and guidance of relevant Government Department/ Agency
• Policy and guidance of relevant Professional Bodies/ Organisations
• Principles of supervision according to orientation of counselling training
• Professional and contractual responsibilities & obligations
• Self-awareness
• Supervisor techniques
• Supervisory networks
• Team working/referral
• Theological and Philosophical approaches to evaluating counselling

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Operate an agreed action, referral and completion policy

Performance Criteria:

• Contribution to other agencies is evaluated
• Personal and professional networks are maintained and developed
• Referrals are made as appropriate
• Information required to intervene on behalf of the client is gathered
• Strategy for intervention is identified
• Effect on the client is monitored
• Counselling process is brought to an end
• Referring agency is advised if appropriate
• The counselling process is evaluated
  

Clients:
Staff members, Other clients

• Confidentiality policy and protocols
• Current affairs (national and local) and their impact locally
• Data Protection legislation, policy and local procedures
• Development of human personality traits
• Good Practice policies
• Health and Safety Legislation, policy and procedures
• Inter-personal dynamics
• Local counselling agencies
• Local healthcare strategies and plans
• Local organisational structures, routines and networks
• Particular philosophies - styles of counselling
• Policy and guidance of relevant Government Department/ Agency
• Policy and guidance of relevant Professional Bodies/ Organisations
• Principles of endings with clients
• Principles of record keeping
• Principles of sharing information
• Professional and contractual responsibilities & obligations
• Referring agencies
• Risk policies
• Self-awareness
• Team working/referral
• Theological and Philosophical approaches to action, referral and completion policy
  

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