Gather information about communal and organisational needs

Performance Criteria

• Views of patients and staff on patterns of chaplaincy provision are collected
• Availability, accessibility and acceptability to all parts of the organisation are maintained
• Confidentiality is maintained as appropriate
• Formal channels of communication between the chaplaincy and the organisation are established and maintained
• Appropriate information on organisational planning and development is obtained
• Inter-disciplinary cooperation is maintained
• Information is collected to ensure that cultural and religious customs and needs of individuals and groups within the health care community are understood and recognised

Parts of organisation:
locality, structure

Cultural and religious customs and needs:
worship, ritual, dietary, inter-personal relationships

Individual:
patients, staff, relatives, carers

• Audit methodology and mechanisms
• Communication networks (local and national)
• Confidentiality policy and protocols
• Current affairs (national and local) and their impact locally
• Data Protection legislation, policy and local procedures
• Faith communities represented in the organisation and locally
• Local healthcare strategies and plans
• Local organisational structures, routines and networks
• Needs assessment methodologies and techniques
• Patient/ Staff survey methods
• Policy and guidance of relevant Government Department/ Agency
• Policy and guidance of relevant Professional Bodies/ Organisations
• Principles and mechanisms of multi-disciplinary team working
• Professional and contractual responsibilities & obligations
• Theological and Philosophical approaches to communal and organisational needs

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Gather information about individual and pastoral, spiritual and religious needs

Performance Criteria:

• An effective referral system is in place
• Referrals from outside and inside the health care setting are accurately noted, and where appropriate acknowledged
• Provision of relevant information through the organisational care planning process is actively encouraged and sought out
• The patient admission system is accessed as necessary to supplement other sources of information
• In the absence of adequate information from other sources, supplementary enquiries are made
• All records are regularly reviewed to confirm necessary follow up at regular intervals
• Verbal and non-verbal requests from individual patients, staff and carers are noted and acknowledged appropriately
• Patterns of need from the whole health care organisation are taken into account in the planning of availability and activity
• Confidentiality is respected in all information-gathering activities

Referral systems:
routine, emergency; internal, external; call out systems

• Care planning
• Communication networks (local and national)
• Communication policy, systems and techniques
• Current affairs (national and local) and their impact locally
• Data Protection legislation, policy and local procedures
• Local healthcare strategies and plans
• Local organisational structures, routines and networks
• Major Incident plans and procedures
• Patient information systems
• Patterns of need
• Policy and guidance of relevant Government Department/ Agency
• Policy and guidance of relevant Professional Bodies/ Organisations
• Principles and mechanisms of multi-disciplinary team working
• Professional and contractual responsibilities & obligations
• Record keeping and standards
• Theological and Philosophical approaches to individual pastoral, spiritual and religious needs
  

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Assess and prioritise needs

Performance Criteria:

• Adequate information is obtained to assess the validity of requests for help, the authenticity of their source, and the urgency of need
• Time is used to optimal effect
• Response to emergency need is made at the earliest appropriate moment
• Limits to personal capacity and effectiveness are recognised and appropriate action taken, such as referral to another member of the team
• Where needs cannot be met directly, alternative cover is ensured
• Where activity is rescheduled, adequate information is available to those who are or may be affected
• Prioritising is undertaken in conjunction with other members of the chaplaincy or broader health care teams as appropriate

Information:
written, oral

Needs:
spiritual, emotional, physical, material

Alternative cover:
within and beyond the chaplaincy team and health care community

• Care planning
• Current affairs (national and local) and their impact locally
• Human Resources Management Policies
• Local healthcare strategies and plans
• Local organisational structures, routines and networks
• Local patterns of spiritual care and organisations
• Needs assessment methodologies and techniques
• Policy and guidance of relevant Government Department/ Agency
• Policy and guidance of relevant Professional Bodies/ Organisations
• Principles and mechanisms of multi-disciplinary team working
• Professional and contractual responsibilities & obligations
• Resource and budget management systems
• Theological and Philosophical approaches to assessing and prioritising need
• Time management

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